Jitterbit, a prominent player in the enterprise systems business transformation arena, has announced a significant advancement in its Harmony platform. This advancement involves the infusion of artificial intelligence (AI), specifically taking AI beyond low-code development and integrating it with Natural Language Processing (NLP). This move signifies a major leap in making application development, management, and integration more accessible and efficient for businesses. By leveraging NLP, the Harmony platform aims to break down technical barriers, enabling users to create, modify, and expose APIs (Application Programming Interfaces), as well as build, monitor, and manage complex applications using simple, natural language commands.
The integration of AI and NLP into the Harmony platform addresses a critical need in today’s rapidly evolving business landscape. Businesses are under increasing pressure to digitize their operations, integrate disparate systems, and automate workflows to remain competitive. However, the complexity of modern enterprise systems and the shortage of skilled developers often present significant challenges. Jitterbit’s AI-infused Harmony platform seeks to alleviate these challenges by democratizing access to application development and integration, allowing users with varying levels of technical expertise to participate in the creation and management of business applications.
The historical context for this development is rooted in the evolution of integration platforms and low-code/no-code development tools. Traditionally, integration required specialized skills and extensive coding, making it a bottleneck for many organizations. iPaaS (Integration Platform as a Service) solutions emerged to address this challenge, offering pre-built connectors and visual development environments to simplify integration. Low-code/no-code platforms further democratized application development, enabling citizen developers to create applications without writing code. Jitterbit’s Harmony platform builds upon these trends by incorporating AI and NLP to further simplify and automate the development and integration process.
Bill Conner, President and CEO of Jitterbit, emphasizes the bridging role that AI plays between IT departments and line-of-business users. According to Conner, AI fosters genuine collaboration across the enterprise by simplifying the building, integrating, connecting, and exposing of applications. This vision transforms previously isolated applications into interconnected enterprise systems, facilitating seamless connections and integrations across enterprise-wide processes. This perspective aligns with the broader industry trend of empowering business users to participate in technology initiatives, enabling them to drive innovation and solve business problems more effectively.
Antonio Cisternino, CIO and Professor of Computer Science at the University of Pisa, highlights the transformative potential of AI, stating that it is “no longer just a tool — it’s the catalyst for seamless, end-to-end automation that drives innovation at every level of business.” Cisternino’s perspective underscores the importance of AI in enabling organizations to gain a holistic view of their data and build fully automated enterprise systems that drive smarter decisions and accelerate business outcomes in a controlled manner. This resonates with the growing recognition that AI is not just about automating tasks, but also about enabling new ways of working and driving strategic advantage.
Expanding on Jitterbit’s vision for AI advancement, the integration of NLP technology into the Harmony platform aims to significantly reduce the development time and effort required to develop applications, manage APIs, and integrate complex enterprise systems. Manoj Chaudhary, CTO of Jitterbit, highlights the importance of this advancement in making these capabilities accessible to everyone, regardless of technical expertise, by eliminating the need for traditional coding. This strategic move is perceived as a crucial step towards realizing agentic AI, where systems can intelligently adapt, learn, and execute autonomously.
The concept of agentic AI represents a future where AI systems can proactively identify and solve problems, optimize processes, and adapt to changing business conditions without human intervention. This vision aligns with the broader trend of autonomous systems and intelligent automation, which are expected to play an increasingly important role in the future of work. Jitterbit’s integration of NLP into its Harmony platform can be viewed as a step towards realizing this future, as it enables users to interact with the platform in a more natural and intuitive way, allowing them to focus on higher-level tasks while the AI system handles the more mundane aspects of development and integration.
To further accelerate application and API management, Jitterbit has introduced new AI-infused capabilities within the Harmony platform. These capabilities are designed to redefine how users leverage the platform to generate code faster and accelerate innovation. According to Chaudhary, users can utilize simple natural language to create actionable code, enabling them to develop, manage, and integrate applications and systems seamlessly across the business, saving hundreds of hours in the process.
Specifically, Jitterbit has unveiled several AI-powered assistants:
- AI-Infused App Builder Assistant: This AI assistant is designed to effortlessly create new applications and manage and modify existing ones using natural language. The assistant is currently in beta, available to Jitterbit customers, with general availability planned for Q2 2025. This tool embodies the low-code/no-code movement by allowing non-technical users to contribute to application development, reducing the burden on IT departments and accelerating the delivery of new business capabilities.
- AI-Infused API Manager: The Jitterbit API Manager empowers users to create APIs using an AI assistant to simplify API development and accelerate time to value. A beta program is currently available, with general availability planned for Jitterbit customers in Q2 2025. APIs are crucial for modern application development, allowing different systems to communicate and exchange data. By simplifying API creation, Jitterbit is enabling organizations to build more agile and interconnected systems.
- AskJB AI: This intelligent assistant provides real-time answers, guidance, and information within the Harmony platform and Jitterbit Documentation. It is generally available now. AskJB AI serves as a valuable resource for users of all skill levels, providing instant access to the information they need to be successful. This type of contextual help is becoming increasingly important as software platforms become more complex and users demand immediate support.
Beyond AI-infused capabilities, Jitterbit has also introduced new observability tools, a cloud datastore, and enhanced security standards within the Harmony platform. These features are designed to provide organizations with unmatched visibility, streamlined data management, and enhanced protection for their critical business processes.
- Agent Observability for Integration Performance Optimization: This feature offers real-time visibility into the performance and behavior of private agents deployed on customer-managed servers, within firewalls, or in virtual private clouds. With pre-built dashboards for Datadog and Elasticsearch, customers can access over 50 key metrics to gain deeper operational insights and address anomalies before they disrupt operations. A beta program is currently open to Jitterbit customers. Observability is crucial for ensuring the reliability and performance of integration solutions. By providing detailed insights into the behavior of integration agents, Jitterbit is enabling organizations to proactively identify and resolve issues, minimizing downtime and ensuring smooth operations.
- Cloud Datastore for Streamlined Integration Data Management: Cloud Datastore is a cloud-based storage solution that allows users to store, manage, and retrieve data within their integration workflows. It acts as a central repository for data that various Jitterbit applications, APIs, and integrations built on the Harmony platform can access. The Cloud Datastore is typically used to persist data for applications that require seamless data exchange or for integrations that need temporary or long-term storage of structured or unstructured data. Cloud Datastore is also GDPR-compliant for the European Union (EU). A beta is coming to Jitterbit customers in Q1 2025. Data management is a critical aspect of integration. By providing a cloud-based datastore, Jitterbit is simplifying data storage and retrieval, making it easier for organizations to build and manage complex integration workflows. The GDPR compliance of the Cloud Datastore is also a significant benefit, ensuring that organizations can meet their data privacy obligations.
- Elevated Security Standards: Building on its layered security foundation, Jitterbit has attained new security certifications, including ISO 27017 and ISO 27018 compliance, along with NZISM certification for New Zealand and Australia. These certifications ensure that Jitterbit meets the highest global security standards. Security is paramount for any cloud-based platform. By achieving these certifications, Jitterbit is demonstrating its commitment to protecting customer data and providing a secure environment for integration.
Jitterbit customers interested in participating in the beta programs for the new features can contact product@jitterbit.com.
Jitterbit Harmony, described as a unified AI-infused low-code platform, serves as a comprehensive solution for integration, orchestration, automation, and app development. The platform’s capabilities include iPaaS, API Management, App Builder (low-code application development), and EDI. This empowers IT teams and line-of-business groups to become more productive, efficient, and responsive, ultimately leading to reduced organizational friction, improved efficiency, and better business outcomes. The Harmony platform aims to address the challenges of modern enterprise integration by providing a unified and easy-to-use environment for building, deploying, and managing integrations.
Jitterbit Inc. positions itself as a key enabler for organizations seeking to modernize and innovate. The company offers a unified AI-infused low-code platform that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, encompassing iPaaS, API Manager, App Builder, and EDI, aims to future-proof operations, simplify complexity, and drive innovation for organizations globally. By providing a comprehensive set of tools and capabilities, Jitterbit is helping organizations to adapt to the changing demands of the digital economy.
The evolution of Jitterbit’s Harmony platform reflects a broader industry trend towards AI-powered integration and automation. As AI technologies become more mature and accessible, they are being increasingly integrated into integration platforms to simplify development, improve performance, and enable new use cases. Jitterbit’s focus on NLP is particularly significant, as it has the potential to make integration accessible to a wider range of users, regardless of their technical expertise.
The success of Jitterbit’s AI-infused Harmony platform will depend on several factors, including the accuracy and reliability of the AI models, the usability of the platform, and the ability of Jitterbit to provide effective support to its customers. However, the company’s commitment to innovation and its focus on solving real-world business problems suggest that it is well-positioned to capitalize on the growing demand for AI-powered integration solutions.
For more information about Jitterbit’s AI-infused capabilities and how they can transform your business applications, visit Jitterbit’s official website and explore the future of application development and integration with AI.
